Regional Area: New Orleans Metro Area
Job Number: JN -052021-4655
CLS is ON THE HOOK and searching for Guest Services Representatives for our client in the New Orleans, LA area. If you love the NOLA Hospitality Industry and want to be a part of the comeback – this is the place for you! These hospitality professionals will be responsible for attending to the needs of guests, especially during check-in and check-out.
ESSENTIAL JOB FUNCTIONS:
• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
If your experience meets the qualifications listed, please apply now and email a current resume to [email protected] A member of our Operations team will contact applicants with relevant experience and qualifications for the position.