State/Area: Louisiana

Regional Area: New Orleans Metro Area

Primary Background:

Secondary Background:

Job Number: JN -062021-4969

CLS is looking for a tech-savvy Help Desk Technicians to be responsible for providing technical assistance with computer systems, hardware, and software. To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Responsibilities

  • Responding to queries, regarding hardware, software and networking, on the phone, via email, in person, or through remote access
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Skills

  • An Associate's degree in computer science or related field, preferred
  • Proven work experience as a Desktop Support Technician or similar role
  • Hands-on experience with Windows/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Bi-Lingual a plus