Customer service jobs are the face of the business. They are the representatives of the company and deal directly with the client when addressing concerns. The role involves answering questions, providing additional information, and extending solutions to problems plaguing the customer. A successful applicant for customer service positions would have the ability to resolve conflicts and coax the client into a better frame of mind during the conversation.
Customer Service applicants should genuinely want to help through their company expertise. They should be patient and willing to listen. Good communication skills are a vital part of the job.
Responsibilities required of a Customer Service Representative include: